Privacy Policy

1 Data Controller

2 Name of Register

Hotel Alvariini customer and marketing register and website user register.

3 Purpose of Processing

Personal data is processed for the following purposes:

• Management and development of customer relationships
• Provision and implementation of services (e.g., room and table reservations)
• Customer service and responding to inquiries
• Enabling the operation and quality assurance of the AI-powered customer service (Chatbot)
• Marketing and communication purposes (with consent)

4 Personal Data Processed (including Chatbot)

The register may collect and store the following information:

Note: Chatbot conversations are stored to improve service quality and analyze common questions. We recommend not sharing sensitive personal information in the chat.

5 Data Sources

Data is primarily obtained from the user through website forms, room bookings, or chatbot conversations.

6 Disclosure of Data

Data is not regularly disclosed to third parties. However, we use trusted service providers (such as OpenAI for the technical implementation of the chatbot) who process data on our behalf.

7 Data Security Principles

Data is stored on technically protected servers. Access to data is restricted to employees or authorized partners of the data controller who need the data for their tasks. Chatbot logs are protected by access management.

8 Rights of the Data Subject

You have the right to:

• Inspect data concerning yourself
• Request correction of incorrect information
• Request deletion of your data ("right to be forgotten")
• Withdraw your consent

In these matters, you can contact the email address mentioned above.